Pinnacle Professional Development LLC

30 Years of Project Management, Leadership, Business Skills, and ITIL 4 Training and Certification

Contact us: (586) 295-2519

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Delivering Exceptional Customer Service

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Course Duration & Price: 1 day (7 contact hours), $495 per participant. (Discounted group pricing available.)

Course Overview:
As a customer service representative, you are expected to handle customer interactions in the best way possible. Meeting the expectations of both your company and your customers hinge on your ability to provide the right service in the right way.

Designing and Delivering Persuasive Presentations

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Course Duration & Price: 2 days (14 contact hours), $995 per participant.
(Discounted group pricing available.)

Course Overview:
Very few individuals look forward to speaking in public. However, success in business and in your personal career often requires preparing and delivering presentations designed to inform and persuade audiences.

Delivering High Impact Training Courses

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Course Duration & Price: 3 days (14 contact hours), $1,495 per participant. (Discounted group pricing available.)

Course Overview :
This course enables organizational trainers to vastly improve their ability to deliver meaningful learning sessions. This course examines both the classic learning theories that have guided the work of effective educators as well as the very recent discoveries on how the brain receives,

Building a Business Case

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Course Duration & Price: 2 days (14 contact hours), $995 per participant. (Discounted group pricing available.)

Course Overview:
You’ve developed a great idea that will help your organization and your group achieve its objectives, but how will you get the buy-in you need to get the idea approved?

Effective Time Management

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Course Duration & Price: 1 day (7 contact hours), $495 per participant. (Discounted group pricing available.)

Course Overview:
Many managers and employees struggle to meet the ever-increasing demands of their jobs. Double-booked schedules, changing priorities, and countless distractions challenge even the most organized individuals. This class provides extremely valuable tools and practices to prioritize mission-critical activities,

Pinnacle Professional Development, LLC
37510 Sienna Oaks Drive
New Baltimore, MI 48047

P: 586-295-2519
E: brian@pinnacleprodev.com

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