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    Managing Conflict Successfully

    April 19, 2019 by Dilip Verma

    Course Duration Price: 2 days (13.5 contact hours), $600. (Discounted group pricing available.)

    Course Overview:
    Competing Interest, clashing personalities, and limited resources mean that disagreements at work are inevitable. However, they don’t have to be a source of unhealthy tension. How you approach conflict can make the difference between a negative outcome and a productive one. This course explains how conflicts happen and identifies a straightforward process for addressing them. The class is very hands on: participants engage in numerous discussions and exercises related to identifying conflict, planning responses, and resolving conflict. Topics include:

    • Identify common causes of conflict
    • Identify beneficial versus destructive conflict
    • Explore your options for handling a disagreement
    • Prepare for a difficult conversation
    • Manage your and your counterpart’s emotions
    • Power, influence, politics, and negotiating aspects of conflict resolution
    • Develop a resolution and rebuild trust
    • Know when to walk away

    Course Materials Provided: Textbook and electronic files

    Click here to view the outline

    Click here to download the outline

    Contact us if you want to arrange a group class for your employees on this subject.

    Filed Under: Business Skills Training

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    P: 586-295-2519
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