Course Duration Price: 2 days (13.5 contact hours), $600. (Discounted group pricing available.)
Course Overview:
Competing Interest, clashing personalities, and limited resources mean that disagreements at work are inevitable. However, they don’t have to be a source of unhealthy tension. How you approach conflict can make the difference between a negative outcome and a productive one. This course explains how conflicts happen and identifies a straightforward process for addressing them. The class is very hands on: participants engage in numerous discussions and exercises related to identifying conflict, planning responses, and resolving conflict. Topics include:
- Identify common causes of conflict
- Identify beneficial versus destructive conflict
- Explore your options for handling a disagreement
- Prepare for a difficult conversation
- Manage your and your counterpart’s emotions
- Power, influence, politics, and negotiating aspects of conflict resolution
- Develop a resolution and rebuild trust
- Know when to walk away
Course Materials Provided: Textbook and electronic files
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Contact us if you want to arrange a group class for your employees on this subject.