Pinnacle Professional Development LLC

30 Years of Project Management, Leadership, Business Skills, and ITIL 4 Training and Certification

Contact us: (586) 295-2519

  • Home
  • PMP® Certification
  • Project Management
  • Lean Six Sigma
  • Business Skills
  • Why Choose Us
  • Contact Us
  • Free Resources
  • My Resources
< Back to Business Skills Training Page

Managing Conflict Successfully

April 19, 2019 by Dilip Verma

Course Duration Price: 2 days (13.5 contact hours), $600. (Discounted group pricing available.)

Course Overview:
Competing Interest, clashing personalities, and limited resources mean that disagreements at work are inevitable. However, they don’t have to be a source of unhealthy tension. How you approach conflict can make the difference between a negative outcome and a productive one. This course explains how conflicts happen and identifies a straightforward process for addressing them. The class is very hands on: participants engage in numerous discussions and exercises related to identifying conflict, planning responses, and resolving conflict. Topics include:

  • Identify common causes of conflict
  • Identify beneficial versus destructive conflict
  • Explore your options for handling a disagreement
  • Prepare for a difficult conversation
  • Manage your and your counterpart’s emotions
  • Power, influence, politics, and negotiating aspects of conflict resolution
  • Develop a resolution and rebuild trust
  • Know when to walk away

Course Materials Provided: Textbook and electronic files

Click here to view the outline

Click here to download the outline

Contact us if you want to arrange a group class for your employees on this subject.

Filed Under: Business Skills Training

< Back to Business Skills Training Page

Pinnacle Professional Development, LLC
37510 Sienna Oaks Drive
New Baltimore, MI 48047

P: 586-295-2519
E: brian@pinnacleprodev.com

Copyright © 2025 · Pinnacle Professional Development LLC.